Refund Policy

1. General Policy

At Dr. Tanmay Gandre's Dental Care, we strive to provide the highest standard of dental care. Due to the nature of professional medical and dental services, refunds are handled on a case-by-case basis in accordance with the guidelines outlined below.

2. Consultation Fees

Consultation fees are generally non-refundable once the consultation has been completed. However:

• If you cancel your appointment at least 24 hours in advance, any prepaid consultation fee will be fully refunded or credited toward a future appointment.
• Same-day cancellations or no-shows will not be eligible for a refund of consultation fees.

3. Treatment Fees

For dental treatments and procedures:

• Before treatment begins: Advance payments made before a treatment session starts are eligible for a full refund if you cancel at least 48 hours in advance.
• Partially completed treatments: If a multi-session treatment is discontinued at your request, a prorated refund may be considered for sessions not yet rendered, at the clinic's discretion.
• Completed treatments: Fees for fully completed treatments are non-refundable. If you experience complications following a treatment, please contact us immediately — remedial care may be provided at no additional charge.

4. Dental Products & Materials

Custom dental products such as dentures, crowns, aligners, retainers, and mouthguards are fabricated specifically for individual patients. Refunds for such products are not available once fabrication has commenced. If a product is defective or does not meet the agreed specifications, we will repair or replace it at no additional cost.

5. Advance Deposits

Advance deposits paid to secure a treatment plan:

• Are fully refundable if the treatment plan is cancelled before any procedure has begun and at least 48 hours' notice is given.
• May be partially forfeited if cancellation occurs less than 48 hours before the scheduled procedure, to cover administrative and preparation costs.

6. Emergency Services

Fees for emergency dental services rendered are non-refundable once the service has been provided.

7. Insurance & Third-Party Payments

If your treatment is covered by a dental insurance plan or third-party payer, refunds (if applicable) will be processed in accordance with your insurance terms. Any difference between the insurance payout and the amount you paid directly will be refunded to you within 15 business days of receipt of insurance payment.

8. How to Request a Refund

To initiate a refund request, please:

• Contact our clinic in person, by phone, or via email within 7 days of the service date.
• Provide your name, contact number, appointment date, and reason for the refund request.
• Retain your payment receipt or invoice for reference.

All refund requests will be reviewed within 5–7 business days. Approved refunds will be processed to the original payment method within 10 business days.

9. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Completed dental procedures with no clinical defect
• Patient dissatisfaction due to subjective aesthetic preferences after treatment completion
• Failure to follow post-treatment care instructions leading to complications
• No-show or late cancellation (less than 24 hours notice)
• Services rendered during genuine dental emergencies

10. Dispute Resolution

If you are dissatisfied with our refund decision, we encourage you to speak directly with Dr. Tanmay Gandre or the clinic manager. We are committed to resolving all concerns amicably and fairly. Disputes that cannot be resolved internally may be escalated as per applicable consumer protection laws in India.

11. Contact Us

For any refund-related queries, please reach out to us:

• Clinic: Dr. Tanmay Gandre's Dental Care
• Email: info@drtanmaydentist.com
• In-person: Visit us at the clinic during working hours